Under administrative direction, this position is responsible for the overall management of the Emergency Communication Dispatch (ECD) Center; oversees the activities of ECD staff; evaluates, formulates, recommends, and implements division procedures; ensures division is conforming to national standards for Fire and Emergency Medical Services dispatch centers; and performs related work as assigned.
The Emergency Communication Dispatch Manager is a management-level position receiving direction from the Fire Chief. The position is characterized by the responsibility to develop and implement policies, procedures, and operating standards; continuously evaluates the efficiency and maintenance of all communication equipment and systems in the ECD. This classification has broad discretion and makes independent judgments within the overall policy guidelines established by the department. The incumbent is part of the Fire Department Management Team.
Possession of a Bachelor's degree from an accredited four-year college or university with major course work in fire administration, public administration, business or related fieldandfive (5) years of progressively responsible experience in an emergency communications dispatch center, which includes at least two (2) years of dispatch supervisory experience. Additional supervisory dispatch manager experience may be substituted for education on a year-for-year basis. A Master's degree from an accredited four-year college or university with major course work in fire administration, public administration, business or related field may be substituted for one year of work experience.
Spec Amended: 05/11/2017
To CSC: 05/18/2017
Spec Amended: 09/06/2017
To CSC: 09/21/2017
Unit: Mid-Management "B"
FLSA Status: Exempt
CS Status: Classified
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