Title Protocol Support Engineer Location San Diego CA Type- Fulltime Permanent Only Direct hire- NO C2C As Protocol Support Engineer based in the San Diego Area you will have responsibility for providing technical support for our MT8000A, MD8430, and MD8480 test equipment to strategic customers in San Diego. This will include regular onsite visits to the customer labs. You will be part of the key customer support team dedicated to providing the highest level of pre-sales and post-sales support for our 4G and 5G protocol test products. Key Responsibilities include Provide high quality onsite technical support to wireless protocol products. Help customer develop test cases. Debug customersrsquo technical issues, analyze logs and work with internal teams (e.g. RD) to resolve issues. Support new feature integration. Update and sanitize customers systems with new Firmwarersquos and Softwarersquos when released. Utilize a range of methods to efficiently solve customer issues, including e-mail, telephone, remote access sessions to customer systems and customer onsite visits within San Diego. Assist senior support engineer in handling support for key customer, including support for multiple products, regular onsite support visits, interacting with local sales engineer and reporting on customer requirements and schedules. Help in preparation of internal and external training material and participate in customer facing training sessions when required. Work as part of a key customer protocol support team sharing knowledge, providing feedback in team meetings and giving input to weekly and monthly status reports. Reporting to the Project Manager based in San Diego, CA. Requirements Degree in telecommunications or other relevant engineering field. 4 yearsrsquo experience in a telecommunications role. Good working knowledge of 3GPP 3G4G protocols (L1L2L3). Experience with mobile device testing and script development. Customer support experience (desirable). 5G protocol knowledge (desirable) Thank you Please apply or share resume at vb00562823techmahindra.com
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