• VirtualVocations
  • Concord, CA
  • Miscellaneous
  • Full-Time
  • 1701 Aurailla Ln

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A software development firm has an open position for a Remote Customer Success Operations Director.
Core Responsibilities of this position include:
Defining and continuously refining reports and dashboards to track leading indicators of renewals
Leveraging Customer Data to build customer intimacy and to inform our decision making
Managing the customer survey program
Required Skills:
Relevant Bachelor's degree or better
Deep understanding of value drivers in recurring revenue business model
Ability to quickly grasp and distinctly explain technological and business concepts
Three or more years of experience defining and implementing cross-functional programs
Significant hands on experience working and building in Salesforce.com or Gainsight

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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