• VirtualVocations
  • Mission Viejo, CA
  • Customer Service/Call Center
  • Full-Time
  • 24222 Juaneno Dr

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A technology company is filling a position for a Remote Customer Support Specialist.
Individual must be able to fulfill the following responsibilities:
Provide exceptional support to customers
Advocate for the customer
Escalate to product and engineering as needed
Qualifications Include:
2-5 years of experience supporting a technical product
Foundation in operating systems, device management and networking
Ability to troubleshoot and perform root cause analysis
Ability to suggest and make process/efficiency improvements
Ability to author product documentation- text, screenshots and video/audio
Associated topics: desktop, front desk, help, help desk, network, patient, support, technician, technician i, technician iii

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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